The truth about how care gets delivered lives in your staff.
Clinical and operational reality rarely matches the dashboard. We interview clinicians, coordinators, nurses, and back-office staff in parallel, around their shifts and in their language, and show you where throughput, revenue, and care actually break. The work stays operational: process, cost, and automation, never clinical decision-making.
Clinical trial site operations
Interview every coordinator, PI, and pharmacist across your sites in 48 hours, and learn where enrollment stalls, why screen failures happen, and which protocol steps are unworkable in practice.
Patient recruitment diagnosis
Map why eligible patients never enter the funnel, with referring physicians, screen-failed patients, and site staff brought into one evidence base.
Revenue cycle and prior auth forensics
Interview your RCM staff and map exactly which payer-procedure combinations break, which workarounds the billers invented, and what to automate first.
Provider group integration
For MSOs and platform rollups, a day-1 operating map of every acquired practice, from scheduling to coding to referrals, set against the platform playbook.
Further applications: nursing workflow and retention diagnostics, discharge and care-transition mapping, accreditation readiness.
The whole format is built around staff scarcity: 20 minutes, scheduled around shifts, with no surveys and no admin work. Reporting is anonymized and stays at the aggregate level.
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